Have questions about your scores, subscription, or personalized coaching? Our support team replies within 1–2 business days.
Direct Email Support
support@zyloscore.appFor active subscription changes, you can manage billing directly from Account Settings →
Data Privacy Grievance
To exercise your data rights (access, correction, erasure, nomination) or raise a privacy complaint, email support@zyloscore.app with subject "Privacy Grievance" or "Data Request".
Grievance Officer: Privacy Team, ZyloScore · Acknowledgment:within 48 hours · Resolution: within 30 days (max 90 days)
How long does a scan take?
Usually 20–40 seconds. Gemini Vision analyzes your photos and our model scores symmetry, structure, and grooming.
Are my photos stored?
No — photos are analyzed and immediately discarded unless you opt into image storage (Pro plan). We never share them.
How do I cancel my subscription?
Email us at support@zyloscore.app with your account email and we'll cancel your subscription. You can cancel anytime with no penalty.
My scan result seems off. What should I do?
Try again with a clear, well-lit front photo with neutral expression. Results improve with better lighting.
How do I request a copy of my data or raise a privacy complaint?
Email support@zyloscore.app with subject line 'Data Request' or 'Privacy Grievance'. We acknowledge within 48 hours and resolve within 30 days (never exceeding 90 days, as required by the DPDP Act 2023).
How do I delete my account?
Go to Settings and scroll to the 'Danger Zone' section. Clicking 'Delete my account' permanently erases all your data, including Cloudinary photos. Note: cancel your Paddle subscription separately first.