Last updated: August 2026
These Terms & Conditions ("Terms") govern your use of ZyloScore(the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, please don't use the Service.
ZyloScore is an AI-powered self-improvement web app. It analyzes photos of your face and optional voice recordings to produce a transparent breakdown of scores, then acts as a personal AI coach with specific advice, product recommendations, and progress tracking.
ZyloScore is not a medical, diagnostic, dermatological, or clinical service. Scores, breakdowns, and coaching responses are AI-generated estimates intended for personal motivation and entertainment — not scientific measurement or professional advice. Do not rely on them as a substitute for professional medical, psychological, or nutritional guidance.
You must be at least 18 years old to create an account. By registering, you confirm that you meet this requirement.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
ZyloScore offers a Free plan and paid Lite and Pro subscription plans, each with its own allowances for face scans, voice analysis, AI coach messages, and premium features. Full plan details are on our plans page.
Subscriptions. Paid plans are billed on a monthly recurring basis until cancelled. Pricing varies by region: Indian users pay ₹99/month (Lite) or ₹199/month (Pro); other markets are charged in their local currency at equivalent amounts. Paddle detects your country at checkout and applies the appropriate price automatically.
Payments are processed by our payment provider, Paddle.com Market Ltd ("Paddle"), who acts as the merchant of record for all transactions. Paddle collects and remits applicable taxes on our behalf. Paddle's own terms apply to the payment transaction itself.
Zylo Credits. In addition to plan-based scans, you may purchase one-time Zylo Credits (minimum quantity varies by region) for additional scans. A Zylo Credit — like every plan scan slot — is consumed the moment your photo is submitted for analysis, regardless of whether a face is detected or whether you are satisfied with the result, because the AI analysis pipeline was already invoked. If no face is detected in the uploaded photo, the Zylo Credit (or plan scan slot) is still consumed. See our Refund & Cancellation Policy for details. Plan quota is consumed first; purchased Zylo Credits are used only after your plan allowance is exhausted.
Face Scan (gift links).Any account holding Glow Credits may mint a shareable gift link. Minting a link is free — the credits are deducted from the link owner's balance at the moment the recipient claims the link, and that same number of Glow Credits is added to the recipient's account. No scan runs at claim time; the recipient can spend the received credits on any feature (face scan, voice analysis, compatibility, or Photo Picker). On-device Face Scan results (scores only, no photos) are stored for 3 days and then permanently deleted. Face Scans using Zylo Credits do not count toward the weekly cadence, do not appear in progress tracking, and cannot be used with the AI coach.
Cancellation. You may change or cancel your subscription at any time from Settings → Manage billing. Cancelling stops future renewals; your plan remains active until the end of the current paid period.
Each plan carries limits on face scans, voice analyses, AI coach messages, Couple Compatibility analyses, Photo Picker uses, and the number of profiles. These limits are enforced server-side. Client-side indicators (disabled buttons, upgrade prompts) are conveniences only — the server is the authoritative source of truth for your remaining quota.
Weekly scan cadence. Lite and Pro subscribers get 3 weekly scan slots and 1 monthly scan slot per billing cycle (4 total). Slots open on a rolling 7-day basis from your previous scan. If you miss a slot window, it is forfeited — no carry-over. A scan that detects no face still consumes a slot.
Rate limits. To protect the Service, individual routes are subject to per-minute burst limits (e.g. 8 requests per minute for scans, 20 for chat). Exceeding these limits returns a 429 error with a Retry-After header.
We reserve the right to suspend or permanently terminate any account that violates these rules, without notice and without refund.
Scores, breakdowns, chat responses, Zylo Reports, product recommendations, Couple Compatibility results, and Photo Picker rankings are generated by third-party AI models (currently Google Gemini). While we design prompts for accuracy, positivity, and consistency, AI output can be imperfect, inconsistent, or reflect biases in training data. Use your own judgment and do not treat results as authoritative facts about yourself or others.
Product recommendations generated by the AI coach are suggestions only. We do not guarantee the suitability, availability, or price of any recommended product. Some products in our catalog may be from sponsors or carry affiliate links; we earn a commission if you purchase through those links at no extra cost to you.
The ZyloScore name, branding, interface design, and underlying software are owned by us. You retain ownership of any photos or recordings you upload. By submitting content to the Service, you grant us a limited, non-exclusive licence to process that content solely for the purpose of providing the Service to you (running AI analysis, generating reports, storing results in your profile). We do not claim any ownership over your photos or voice recordings, and we do not use them to train AI models.
You may stop using the Service and delete your account at any time from Settings. Deleting your account removes all profile data, scan history, chat history, and stored images. Cancelling your subscription does not delete your account; you must do so separately.
We may suspend or terminate accounts that violate these Terms. If we terminate your account for cause, no refund will be issued for any remaining subscription period or unused Zylo Credits.
The Service is provided "as is" and "as available." To the maximum extent permitted by applicable law, ZyloScore and its operators are not liable for indirect, incidental, special, or consequential damages arising from your use of (or inability to use) the Service, including reliance on AI-generated scores, advice, or product recommendations. Our total liability to you for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.
These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of India.
We may update these Terms from time to time. Material changes will be announced via email or an in-app notice. Continued use of the Service after the effective date of any update constitutes your acceptance of the revised Terms.
Questions about these Terms? Email us at support@zyloscore.app.